However, some complaints and references/suggestions have been received on the Railways regarding quality of washing of bedrolls. The number of complaints received in 2009-10 was 1382; in 2010-11, 961 and in the year 2011-12 (till June) it was 207.
Such complaints/suggestions, whenever received, are acted upon appropriately and suitable penal action is initiated against the concerned contractor/staff responsible for the lapses on their account. Regular inspections/checks are carried out at various levels to monitor the quality of linen provided to the passengers. Railways are also in the process to set up mechanized laundries at important locations to further improve upon the quality of washing of linen.
This information was given by the Minister of State for Railways Shri K. H. Muniyappa in written reply to a question in Lok Sabha today.
Source - PIB